I’ve noticed on a few occasions that the customers who don’t have basic contact information on their websites are often the ones pointing out that they don’t get contacted very much.
When put that way, this problem might seem self-explanatory, but often we find ourselves reminding our customers the importance of starting from the basic and most important information.



I remember when Gmail first came out. In addition to having a free, web-based email with a huge amount of storage, there was something else that marked a huge change in how email worked, at least for people around my age. I’m not sure if it was specifically because of Gmail, coincidentally timed, or in correlation of other factors, but something about Gmail coming out brought a level of seriousness to using email. A lot of my friends suddenly went from using a “screen name”, their online “handle”, a sort of nickname, to using an actual name. Specifically,